Energy

System for receiving and processing applications for connection

Projects

A Russian energy company, mainly engaged in energy, heat, water supply and sewerage. The company operates in 46 regions of Russia.

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System for receiving and processing applications for connection
Проблема
Problem
  • Miscellaneous requests for connection to the customer's networks were received by phone or e-mail
  • All the incoming requests for connection to the customer's networks were manually processed by operators
  • While the requests were manually processed in Microsoft Excel, there was no communication between the customer's operators
Tasks

Developing and implementing an Internet portal for receive and process connection requests

Integrating the solution with the customer's information systems

Эффект для бизнеса
Business effect
  • Reducing labor costs for the application registration and processing
  • Improving the customer service quality
  • Minimizing the influence of the human factor
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