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System for receiving and processing applications for connection

System for receiving and processing applications for connection

Projects

A Russian energy company, mainly engaged in energy, heat, water supply and sewerage. The company operates in 46 regions of Russia.

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System for receiving and processing applications for connection

Проблема

Problem

Miscellaneous requests for connection to the customer's networks were received by phone or e-mail
All the incoming requests for connection to the customer's networks were manually processed by operators
While the requests were manually processed in Microsoft Excel, there was no communication between the customer's operators

Tasks

Developing and implementing an Internet portal for receive and process connection requests

Integrating the solution with the customer's information systems

Эффект для бизнеса

Business effect

Reducing labor costs for the application registration and processing
Improving the customer service quality
Minimizing the influence of the human factor