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Technical Support for Software Solutions

Techn
  • Monitoring of ready-made software solutions for correct execution of expected functions and tasks
  • Troubleshooting and accident prevention
  • Help and advice to users in using the software solution
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Technical Support for Software Solutions
The purpose of the service

Prompt software troubleshooting for users

Uninterrupted functioning of software solutions

Always actual software versions within installed packages (or within the license terms)

Main Tasks
Monitoring software and its modules
Maintaining software solutions
Data backup and recovery in case of data loss
Technical support for software users
Work Procedure

  • SLA (Service Level Agreement) describing the system availability for users, possible failures and allowable fix time

  • User support channels: email, phone, personal account, one HelpDesk

  • System monitoring with fault notification

  • Working with vendors and developers to troubleshoot issues and improve software quality

Service Result
  • Stable software and infrastructure
  • High quality solution support for users
Technical Support for Software Solutions
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