Prompt software troubleshooting for users
Prompt software troubleshooting for users
Uninterrupted functioning of software solutions
Always actual software versions within installed packages (or within the license terms)
SLA (Service Level Agreement) describing the system availability for users, possible failures and allowable fix time
User support channels: email, phone, personal account, one HelpDesk
System monitoring with fault notification
Working with vendors and developers to troubleshoot issues and improve software quality