Technical Support for Software Solutions

Techn

Monitoring of ready-made software solutions for correct execution of expected functions and tasks
Troubleshooting and accident prevention
Help and advice to users in using the software solution

The purpose of the service

Prompt software troubleshooting for users

Uninterrupted functioning of software solutions

Always actual software versions within installed packages (or within the license terms)

Main Tasks

Monitoring software and its modules

Maintaining software solutions

Data backup and recovery in case of data loss

Technical support for software users

Work Procedure

SLA (Service Level Agreement) describing the system availability for users, possible failures and allowable fix time
User support channels: email, phone, personal account, one HelpDesk
System monitoring with fault notification
Working with vendors and developers to troubleshoot issues and improve software quality

Service Result