Remote Expert Center

Remot

24/7 remote equipment monitoring and detection of abnormal conditions and degradations
Prompt reporting of anomalies with subsequent recommendations for their elimination

The purpose of the service

Prevention of process equipment emergencies leading to long downtime

Preventing costly unscheduled repairs

Reducing maintenance and repair costs

Higher maintenance quality

Main Tasks

24/7 equipment condition monitoring

Detecting abnormal conditions and equipment degradation

Information messages on incident study results

Regular reporting on equipment condition

Instant notification of dangerous emergency cases via phone/e-mail/SMS

Technical expert support

Work Procedure

Information security infrastructure for secure data transfer including new mini data center
Remote situation center Equipping workplaces, recruiting dispatchers, organizing shift work
Expert support based on sectoral focus areas
Interaction between remote situation center dispatchers and customer’s operating personnel
Remote expert center in operation

Service Result

24/7 equipment condition monitoring
Just-in-time messages on incidents related to abnormal equipment condition changes
Monthly equipment condition and incident reports
Recommendations for eliminating defective component conditions and preventive maintenance
Qualified unscheduled expert support